Support

Questions about a swap? Include your order ID (like CSXXXXXXXXXX) and we can look it up right away.

Best for anything detailed — attachments, screenshots, transaction hashes. We reply from this address only.

Fastest for quick questions about a live order.

About a specific order?

Open your order page and use the support link there — the ticket arrives already tied to your order, and we chase the executing provider for you.

Most common questions are already answered in the FAQ. Read the FAQ